Introduction
Welcome to Elkot Store, the leading online shop for vaping products and accessories in Egypt. Please read these Terms & Conditions carefully before using our website www.elkoteg.com or purchasing any of our products. By accessing or using our site, you agree to be bound by the following terms and conditions.
1. Definitions
- Website: Refers to the Elkot Store website, www.elkoteg.com.
- We/Us: Refers to the Elkot Store team.
- User/Customer: Refers to any individual visiting the website or purchasing products.
2. General Website Usage
- You are permitted to use this website for shopping and placing orders only.
- Copying or using any content or images from the website without prior permission is prohibited.
- Any attempt to hack or manipulate the website will result in legal consequences.
3. Personal Information and Privacy
- We respect your privacy. Your personal information is collected and used in accordance with our Privacy Policy.
- We will not share your personal information with any third party without your consent.
4. Products and Prices
- All products displayed on Elkot Store are genuine and of high quality.
- Prices include applicable taxes but do not include shipping fees unless otherwise stated.
- We reserve the right to modify prices or offers at any time without prior notice.
5. Orders and Payment
- When placing an order, the customer must provide accurate and complete information.
- We offer multiple payment options, including cash on delivery and secure online payment methods.
- We reserve the right to cancel or reject any order for reasons such as out-of-stock items or payment issues.
6. Shipping and Delivery
- Orders are delivered within 2-5 business days across Egypt.
- Shipping fees are calculated based on the customer’s location and the order weight.
- In case of delays due to circumstances beyond our control, customers will be notified immediately.
7. Return and Exchange Policy
- Returns and Exchanges: Products can be returned or exchanged within 14 days of delivery, provided they are in their original condition.
- Non-Returnable Products: Liquids (elquids) or opened products cannot be returned for health and safety reasons.
- Customers are responsible for shipping fees for returns or exchanges, except in cases of defective items.
8. Liability
- Elkot Store is not responsible for damages resulting from improper use of products.
- Customers are responsible for reading and following product usage instructions.
9. Changes to Terms and Conditions
- We reserve the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page.
- Continued use of the website after updates indicates acceptance of the new terms.
10. Contact Us
If you have any questions or complaints, please reach out to us through:
- Email: support@elkoteg.com
- Phone: 201099944408
- Address: Elkot Store, Mansoura , Egypt
Conclusion
By using Elkot Store, you agree to these Terms & Conditions. We strive to provide you with the best online shopping experience and are committed to meeting your needs with the highest standards of quality and professionalism.
