Introduction
At Elkot Store, we aim to provide our customers with high-quality products and services. However, if you are not completely satisfied with your purchase, we are here to assist you. This policy explains the terms and process for refunds and returns to ensure a transparent and smooth experience.
1. Eligibility for Returns
You may return a product if:
- It is unused, unopened, and in its original packaging.
- The return request is made within 14 days of the delivery date.
- The product is defective, damaged, or incorrect upon receipt.
2. Non-Returnable Items
The following items cannot be returned:
- Opened or used e-liquids (elquids) due to health and safety regulations.
- Clearance or sale items marked as “non-returnable.”
- Products missing their original packaging or with visible signs of use.
3. Return Process
To initiate a return, follow these steps:
- Contact Us:
Get in touch with us at support@elkoteg.com or call us at +201099944408. Provide your order number and a brief explanation of the reason for the return. - Prepare the Product:
Ensure the product is securely packaged in its original condition to prevent any damage during transit. - Ship the Product:
Ship the item to the return address provided by our customer service team. Customers are responsible for return shipping fees unless the product is defective or incorrect.
4. Refund Policy
- Once we receive and inspect the returned product, we will notify you of the refund approval status.
- Approved refunds will be processed to your original payment method within 7 business days.
- Shipping fees are non-refundable unless the return is due to an error by Elkot Store (e.g., incorrect or defective product).
5. Exchange Policy
Exchanges are available under the following conditions:
- The product is defective or damaged upon delivery.
- You wish to exchange the product for another variant of equal or greater value (additional charges may apply).
Contact our support team at +201099944408 to request an exchange.
6. Cancelation Policy
- Orders can be canceled if the request is made before the product is shipped.
- If the order has already been shipped, it must be processed as a return once received.
7. Important Notes
- Ensure all returned items are accompanied by their original packaging, manuals, and accessories.
- Non-compliance with the return process may result in delays or rejection of the return.
- Elkot Store reserves the right to deny returns that do not meet the conditions outlined in this policy.
8. Contact Us
If you have questions or need assistance with a refund, return, or exchange, please reach out to us:
- Email: support@elkoteg.com
- Phone: +201099944408
- Address: Elkot Store, Cairo, Egypt
Conclusion
At Elkot Store, your satisfaction is our priority. By shopping with us, you agree to the terms and conditions outlined in this policy. If you need further assistance, don’t hesitate to contact us via any of the provided channels.
